Returns, Refunds & Exchanges — Al Naqsha

We want every order to reach you exactly as expected. To keep things clear and fair for everyone, please review the following returns, refunds, and exchange policy before placing your order.

All Sales Are Final

We do not offer returns or exchanges if you change your mind, order the wrong item, or no longer need the product.

To help avoid mistakes, please check the size, color, and quantity with us on WhatsApp before we confirm your order.

The Only Exception — If We Make a Mistake

If you receive a wrong product, an item damaged during delivery, or a product that is defective straight out of the box, please contact us on WhatsApp +971 50 272 2554 within 48 hours of receiving your order.

Please send us:

• Your name
• A screenshot of your order
• 2–3 clear photos of the item and its packaging

Please do not use the item.

Once we verify the issue, we will arrange a replacement or refund, and Al Naqsha will cover the return delivery cost.

If an Item Stops Working After Use

If a product has been used for several days or weeks and is then reported as broken, unfortunately, we cannot accept it as a return.

Returns are limited to products that were wrong, damaged, or defective when received and reported within 48 hours. Normal wear and tear, misuse, or damage that occurs after use is not covered.

Items That Cannot Be Returned

For hygiene, safety, and product-quality reasons, the following items cannot be returned:

• Personalized or printed items
• Opened ink, paint, or other consumables
• Used items without their original packaging
• Clearance items marked "Final Sale"

Cancellations

If you need to cancel an order, please message us on WhatsApp before we pack or ship it.

If your order has not yet been shipped, we will cancel it and issue a refund.

Once the order has been packed or shipped, our all-sales-final policy applies.

Refunds

Approved refunds will be issued through the same payment method used for the purchase — bank transfer, cash, or store credit.

Refunds will be processed within 3–5 working days after we receive the faulty item.

Delivery fees are not refundable unless the issue was caused by an error on our part.

We're Here to Help

If you have any questions about an order or are unsure whether an item qualifies for a return, please contact us and we'll be happy to assist.

WhatsApp: +971 50 272 2554
Email: contact@naqsha.ae
Location: Industrial Area, Sharjah (see location on /about)
Opening Hours: Mon–Thu, Sat–Sun: 9:00 AM – 11:00 PM
Friday: 9:00 AM – 12:00 PM & 4:30 PM – 11:00 PM

Under UAE Consumer Protection Law. Last updated: August 2026.