Terms and Conditions

Last updated: 2 August 2026

These Terms and Conditions govern your use of the Alnaqsha Stationery website and services. By creating an account or using the website, you agree to these terms.

1. About Alnaqsha

Alnaqsha is an online stationery catalogue and ordering service. Products are offered subject to availability. Product images, descriptions, prices, and stock information may change without notice.

2. Accounts

You must provide accurate information when creating an account and keep your password confidential. You are responsible for activity on your account. Tell us promptly if you believe your account has been used without permission.

3. Orders and WhatsApp checkout

Adding items to your cart does not reserve stock or create a binding order. When you select WhatsApp checkout, your order request is sent to our WhatsApp number. The order is confirmed only when Alnaqsha confirms availability, final pricing, delivery details, and any applicable charges.

Prices are shown in AED unless stated otherwise. Delivery fees, delivery times, and payment arrangements are confirmed through WhatsApp before fulfilment.

4. Cancellations, returns, and damaged items

Contact us through WhatsApp as soon as possible if you need to cancel an order or receive an incorrect or damaged item. We will review each request based on the item condition, order status, and applicable consumer-protection requirements. Personalised, used, or damaged items may not be eligible for return. See our full Returns Policy.

5. Loyalty rewards

Loyalty points are promotional rewards, have no cash value, and cannot be sold, transferred, or exchanged for cash. We may correct points credited in error or refuse suspicious, duplicated, or abusive transactions. Reward availability and programme rules may change prospectively. A QR code should not be shared with anyone other than authorised store staff.

6. Acceptable use

You must not misuse the website, attempt to bypass security, create accounts dishonestly, interfere with the service, or use another person's account or loyalty QR code. We may suspend accounts involved in abuse, fraud, or unlawful activity.

7. Intellectual property

Website content, branding, graphics, text, and software belong to Alnaqsha or its licensors. You may use the website for personal shopping purposes, but may not copy, republish, or commercially exploit its content without permission.

8. Privacy

We process account and order information to provide the website, manage orders, provide rewards, and communicate with you. Please avoid sending payment-card details or other sensitive information through ordinary WhatsApp messages.

9. Availability and liability

We work to keep the website accurate and available, but cannot guarantee uninterrupted service or that every listing will always be error-free. To the extent permitted by applicable law, Alnaqsha is not responsible for indirect losses arising from website interruptions, inaccurate customer-provided information, or unauthorised account access caused by failure to protect credentials.

10. Changes and governing law

We may update these terms when the service changes. The latest version will be posted on this page. These terms are intended to be interpreted under the applicable laws of the United Arab Emirates, subject to any mandatory rights you have under applicable consumer law.

11. Contact

For questions about these terms, orders, returns, or your account, contact Alnaqsha through the WhatsApp contact option on the website.